Help Center

Yes. Baubax.com is protected by SSL encryption technology and the Safe Shopping Guarantee.

BauBax LLC currently accepts Visa, MasterCard, Discover, American Express, Amazon Pay and PayPal.

Once your payment has been processed, you will receive an order confirmation email. Please check your spam folder in case you didn't receive an email! Alternatively, please contact us on support@baubax.com.

We are unable to make any changes or cancel an order once the order is placed.  The best practice is to review the order prior to submitting.  Make sure the shipping address is correct as well as the jacket specifications.  Feel free to Contact Customer Support and we will see if there are any options available to assist you.  If the order has already been shipped, we request that you please wait until the order arrives and follow the return procedure.

We are unable to make changes to your billing address. If you have entered a wrong billing address at the time of placing an order, please email the correct address to us on support@baubax.com.

You can enter the promo code on the checkout page while placing the order.  Only one promotional code can be used per order.

Unfortunately, we are unable to combine multiple orders or add additional items to an order once it has been placed. You may place a different order for the additional items.

The price is in USD.

We ship to all countries except Cuba, Iran, Iraq, North Korea, Lebanon, Myanmar, South Sudan, Sudan, Syria and Yemen. 

We cannot deliver to international and Australian P.O. boxes.

We ship duty free to US, European Union and Hong Kong. For other international orders, please note international shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. BauBax ships your package, duties, and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's customs policies please contact your local customs office.

Your country local Postal Service will charge you all applicable duty, taxes, and/or brokerage fees in C.O.D. in the local currency at the time of delivery. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

If you refuse to take delivery of the product(s) as a result of import taxes, customs duties, and fees, BauBax reserves the right to charge you for the return cost of the product(s). This amount will be communicated to you by our support team and deducted from your refund once the item is received at our warehouse.

Currently we are not offering express shipping.

Orders are packed and shipped Monday-Friday only. The orders are sent to the warehouse for processing immediately after they are received. The fulfilment warehouse can take another 24 hours to ship the order.

For domestic shipments, the orders should arrive in 3 to 5 business days. International shipments can take 7 to 10 business days. For some countries, it could take longer and this information can be obtained at the checkout page.  Deliveries are not made on weekends or holidays.

We will send your order as soon as possible. Your order might have shipped separately from our different warehouses all over the world depending on inventory. You would be able to receive certain items sooner than others from our other warehouses.

The cost of shipping differs for all countries. Please refer our shipping calculator by adding a product to the cart and proceeding to the checkout page.

As soon as we are ready to ship your order we will send you an email with the delivery information. After that, you will be able to track your order by clicking the tracking link in your shipping confirmation email. It may take up to 24 hours before tracking information is updated. We ask that you keep monitoring the tracking once you have received the tracking link. Please note deliveries are not made on weekends or holidays.

Email Customer Service with the correct address. We cannot guarantee that we will be able to accommodate your request but we will try our best.

For shipments within the US, the packages are usually dropped off at the front door/porch. We suggest you check your mail box and with your neighbors and families first. If you still cannot find it, please do not hesitate to contact Baubax Customer Service.

Please email us on support@baubax.com and we will try to reschedule your order. This is done on best effort basis.

Once the order is placed, making any changes are difficult. Please email us on support@baubax.com with the correct address.  Please note this is not guaranteed and is done on a best effort basis. If the changes are not possible, we request you to follow our return/exchange process.

We are offering free shipping to US (except Hawaii, Alaska, Guam), Hong Kong, Australia, Europe, Canada and Europe.

We accept returns and exchanges within 30 days from the date of delivery. Returns/exchanges will be accepted only if the product is unused, unworn and with all tags intact. Holiday policy can be viewed on our returns and exchanges page here - 

Please email us at support@baubax.com for submitting a return request. Our support team will respond to you with the RMA reference number and instructions on how and where to ship your return to. Please do not ship the product to the address on the packing slip. Doing so will delay your refund or exchange.

Once the RMA is generated for you it is valid only for 30 days. If the return is not received within 30 days, the return/exchange will not be honored.

We do not have free returns and exchanges. You are responsible for shipping the jacket back at your own expense.

We are sorry to hear that.  Please email us at support@baubax.com & attach pictures of the defect so that we can process an exchange at no cost to you.

If the jacket was purchased by a third-party retailer, please direct your exchange inquiry to them. The retailer will have your financial/transaction information.

Our Returns Center can take up to 14 business days from the time we receive the jacket(s) to process the return/exchange and issue a refund. If it has been more than 14 days, please email us on support@baubax.com with the tracking number.

The refund reflects in your account in 5 to 7 business days once it is processed.

Orders placed in the clearance sale are not eligible for returns or exchanges.

BauBax LLC currently accepts Visa, MasterCard, Discover, American Express, Amazon Pay and PayPal.

Yes. Baubax.com is protected by SSL encryption technology and the Safe Shopping Guarantee.

Yes. Also, if you pay by debit card, the amount that you will be charged will be put on "hold" until the shipment is confirmed. Once your order is shipped, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment. Sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase. This is especially common if you don't order online very often, if you've placed several online orders in a short amount of time, or if your card is very new. We recommend calling your bank to let them know you're trying to place an order so they can confirm your identity and clear your card for use again. In any case, since these error messages tend to come from your bank's servers and not from our site, we recommend calling your bank first for further information if you have received an authorization error.

All our orders go through a Payment Verification Process, which takes 5 mins to 24 hrs to be verified. The order will be processed once the payment has been verified. If the payment is unverified, the transaction will be declined.

We have set algorithms and a software in place that gathers data about all the information that is provided to us. We do take everything into consideration before we give out a decision. Hence, our risk management team takes a little time to dig deep to connect all the dots to make sure it is not fraudulent order.

We do not offer Cash on Delivery. Payment has to be done when placing the order.

Yes, if you have a Baubax gift card, you can use it to place your order. Just enter the 14 digit code at the time of checkout.

Our prices are in USD. You can Google the currency rate from USD to your currency.

No. You need not register to place an order. However, we will need your email address to send you tracking updates on the order.

By signing up for our email, you will receive exclusive emails about special promotions, the availability of new brands, special offers, and many other exciting features to help you get the most out of what BauBax.com has to offer! Note: We never rent, sell, or share your personal information.

No. Only only promo code per order is allowed.

Each promo code has parameters.  Most promo codes are based on the original price of each item. If the item is on sale or discounted more than the coupon discount, there might be not too much price difference after applying the coupon.  Also, your code may already be expired or the purchase amount could be limited. You can reach out to us on support@baubax.com to check the validity of your code.

You can enter the promo code on the checkout page while placing the order.

Please reach out to our support team on support@baubax.com and provide them the coupon code you have.

The tag on the jacket has a QR code. Scan the QR code to access the instruction manual.

We do not sell accessories on our website currently. If you wish to purchase a stylus or pillow, please email us on support@baubax.com with your telephone number and shipping info and we will set up the order.

To inflate, Unzip and reveal the valve. Completely inflate pillow (it's much like a whoopee cushion) please ensure that flap inside the valve is making a proper seal and listen for air leaking.

To deflate, gently push down on the flap and squeeze the air out.

Yes, the windbreaker is water repellent.

The bomber is the thickest & warmest of our jackets. It works well in colder climates.

Yes, all four styles come with 25 features except the vest which doesn't have the gloves.

The windbreaker is water repellent while the bomber will repel slight splashes of water.  The windbreaker is suited for warmer climates and the bomber for colder climates. The hood of the bomber is detachable but that is not the same in the case of windbreaker. 

Yes, it does.

All the jackets are machine washable.

We do not have any tall sizes.

No, we are primarily an online store but select Brookstone stores in the US carry our jackets. You may want to check with your local Brookstone store.

You can leave your email address on our website by selecting the product and size that is not available.  We will notify you once they have been re-stocked.  Our inventory changes daily.  It's best to check out our website for availability.