We are unable to make any changes or cancel an order once the order is placed. The best practice is to review the order prior to submitting. Make sure the shipping address and the order details are correct. Feel free to contact us on support@baubax.com and we will see if there are any options available to assist you. If the order has already been shipped, we request that you please wait until the order arrives and follow the return procedure.
Once your payment has been processed, you will receive an order confirmation email. Please check your spam folder in case you didn't receive an email! Alternatively, please contact us on support@baubax.com.
We are unable to make changes to your billing address. If you have entered a wrong billing address at the time of placing an order, please email the correct address to us on support@baubax.com.
Unfortunately, we are unable to combine multiple orders or add additional items to an order once it has been placed. You may place a different order for the additional items.
A pre-order is an order placed for an item that has not yet been released. We are currently taking pre-orders for our Travel Pants which are under production.
You can pre-order our travel pants on our website. These orders are estimated to be shipped in November 2019. Please note that these orders cannot be expedited.
If you have a travel jacket in your order along with the travel pants, the travel jacket will be processed for shipping in 1-2 business days and the travel pants will be shipped in November 2019.
The pants are currently in the manufacturing phase. Once the manufacturing is done, the pants will be shipped from our factories to our 5 distribution centers across the world. Our distribution centers will take a few weeks to prep the items for shipping post which we will ship the orders of our Kickstarter and Indiegogo backers first. Once these orders are shipped, your pre-order will be shipped in November 2019.
If you have any questions, please feel free to reach out to us on support@baubax.com.
If you have a BauBax jacket in your pre-order, we will process the jacket for shipping in 1-2 business days and the Travel Pants/ T-shirt will ship in November 2019. You will receive an email once the jacket has been processed for shipping.
As soon as our warehouse fulfills your order, you will receive an email notification which will be followed by a tracking link. We highly recommend you use an email that you frequently check.
We understand that you may have re-located to a different address by the time we are ready to ship your order. We are able to change your address if your order has not been sent to our warehouse for processing. Please email us on support@baubax.com with the updated address and our team will update it for you.
Yes, we can cancel your pre-order if it has not been sent to the warehouse for processing. Please email us on support@baubax.com with the order number and our team will get back to you.
Please un-check the 2-day shipping option if you are placing a pre-order only for the travel pants and t-shirt. If you have all three items in your order i.e the jacket, pants and t-shirt and you select 2-day shipping, then we will ship the jacket via 2 day shipping and the pants and t-shirt will be shipped in November 2019.
*Currently we are not offering 2-day shipping. We will begin that in 15-20 days.
We ship duty free to US, European Union, Australia, Canada and Hong Kong. For other international orders, please note international shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. BauBax ships your package, duties, and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's customs policies please contact your local customs office.
Your country local Postal Service will charge you all applicable duty, taxes, and/or brokerage fees in C.O.D. in the local currency at the time of delivery. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
If you refuse to take delivery of the product(s) as a result of import taxes, customs duties, and fees, BauBax reserves the right to charge you for the return cost of the product(s). This amount will be communicated to you by our support team and deducted from your refund once the item is received at our warehouse.
Orders are packed and shipped Monday-Friday only. The orders are sent to the warehouse for processing immediately after they are received. The fulfilment warehouse can take another 24 hours to ship the order.
For domestic shipments, the orders should arrive in 3 to 5 business days. International shipments can take 7 to 10 business days. For some countries, it could take longer and this information can be obtained at the checkout page. Deliveries are not made on weekends or holidays.
Your order might have shipped separately from our different warehouses all over the world depending on the inventory. You would be able to receive certain items sooner than others from our other warehouses.
As soon as we are ready to ship your order we will send you an email with the delivery information. After that, you will be able to track your order by clicking the tracking link in your shipping confirmation email. It may take up to 24 hours before tracking information is updated. We ask that you keep monitoring the tracking once you have received the tracking link. Please note deliveries are not made on weekends or holidays.
Email us on support@baubax.com with the correct address. We cannot guarantee that we will be able to accommodate your request but we will try our best.
For shipments within the US, the packages are usually dropped off at the front door/porch. We suggest you check your mail box and with your neighbors and families first. If you still cannot find it, please do not hesitate to contact us on support@baubax.com
Once the order is placed, we are not able to make any changes as the warehouse processes the order immediately. Please ensure you are filling the shipping details correctly. We request you to follow our return/exchange process.
We are not offering free shipping. Shipping charges will depend upon the destination country and the number of jackets in your order. To find out the shipping costs for your country, please add the required number of jackets to the cart and proceed to the checkout page which has the shipping calculator.
We accept returns and exchanges within 30 days from the date of delivery. Returns/exchanges will be accepted only if the product is unused, unworn and with all tags intact.
Limited Time Offer - All purchases made from November 1st to December 31st, 2019 can be returned until January 31st, 2020
Please email us at support@baubax.com for submitting a return request. Our support team will respond to you with the RMA reference number and instructions on how and where to ship your return to. Please do not ship the product to the address on the packing slip. Doing so will delay your refund or exchange.
We do not have free returns and exchanges. You are responsible for shipping the jacket back at your own expense. The refund initiated will be only for the product cost.
If you purchased our products from a third-party retailer, please direct your exchange/refund inquiry to them. The retailer will have your financial/transaction information.
Our Returns Center can take up to 14 business days from the time we receive the jacket(s) to process the return/exchange and issue a refund. If it has been more than 14 days, please email us on support@baubax.com with the tracking number.
Yes. Also, if you pay by debit card, the amount that you will be charged will be put on "hold" until the shipment is confirmed. Once your order is shipped, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment. Sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase. This is especially common if you don't order online very often, if you've placed several online orders in a short amount of time, or if your card is very new. We recommend calling your bank to let them know you're trying to place an order so they can confirm your identity and clear your card for use again. In any case, since these error messages tend to come from your bank's servers and not from our site, we recommend calling your bank first for further information if you have received an authorization error.
All our orders go through a Payment Verification Process, which takes 5 mins to 24 hrs to be verified. The order will be processed once the payment has been verified. If the payment is unverified, the transaction will be declined.
We have set algorithms and a software in place that gathers data about all the information that is provided to us. We do take everything into consideration before we give out a decision. Hence, our risk management team takes a little time to dig deep to connect all the dots to make sure it is not fraudulent order.
By signing up for our email, you will receive exclusive emails about special promotions, the availability of new brands, special offers, and many other exciting features to help you get the most out of what BauBax.com has to offer! Note: We never rent, sell, or share your personal information.
Each promo code has parameters. Most promo codes are based on the original price of each item. If the item is on sale or discounted more than the coupon discount, there might be not too much price difference after applying the coupon. Also, your code may already be expired or the purchase amount could be limited. You can reach out to us on support@baubax.com to check the validity of your code.
We do not have any physical stores. You can place an order on our website. We ship to all countries except Cuba, Iran, Iraq, North Korea, Lebanon, Myanmar, South Sudan, Sudan, Syria and Yemen.
You can leave your email address on our website by selecting the product and size that is not available. We will notify you once they have been re-stocked. Our inventory changes daily. It's best to check out our website for availability.
We do not sell accessories on our website currently. If you wish to purchase a stylus or pillow, please email us on support@baubax.com with your telephone number and shipping info and we will set up the order.
To inflate, Unzip and reveal the valve. Completely inflate pillow (it's much like a whoopee cushion) please ensure that flap inside the valve is making a proper seal and listen for air leaking.
To deflate, gently push down on the flap and squeeze the air out.
The windbreaker is water repellent while the bomber will repel slight splashes of water. The windbreaker is suited for warmer climates and the bomber for colder climates. The hood of the bomber is detachable but that is not the same in the case of windbreaker.
The tag on the jacket has a QR code. Scan the QR code to access the instruction manual. You can also view the instruction manuals for all our jackets here - https://www.baubax.com/pages/instruction-manuals
The BauBax Travel Pants are made of a unique blend of Merino Wool and Bamboo Viscose. Bamboo on the inside keeps you cool and absorbs your body sweat while Merino wicks away and evaporates it on the outside Our pants are softer, stain proof, water resistant and lightweight to keep travelers comfortable and their luggage light. These can be worn multiple days in a row without washing, pack small, regulate body temperature, wick away sweat, protect wearers from UV Rays and have five functional pockets to carry valuables when traveling.
Warm Weather: Wool has a natural crimp to it that helps trap more dead air than any other fibre. Dead air is a fantastic insulator and provides a great buffer against the cold.
Cold Weather: Wool has the ability to store moisture within the structure of the fibre. As your body warms up, the moisture stored within the fibre will begin to evaporate, cooling the air between your skin and the fabric. The warmer you get the more evaporation takes place and the larger the cooling effect. Our pants also offer great UV protection which means you can spend more time in the sun doing the things you love.
We understand that wool can sometimes be itchy, even Merino wool. We have taken great care to create a fabric which is soft to touch so that you are comfortable wearing our pants for long stretches of time. To add another layer of protection, we have kept Merino wool on the outside and Bamboo viscose on this inside. Both fabrics have their own individual yarn blends and they are then double woven/ knitted in a way that only one yarn is present on one side.
Bamboo fabric is hypo-allergenic and naturally repels allergens such as dust mites, mould and mildew, making it gentle on skin. Thus, making our pants an excellent choice for anyone with sensitive skin.
Yes. The bamboo plant has a natural resistance to pest and fungal infestation due to an anti-microbial agent known as "bamboo kun” which prevents harmful matters from cultivating on the plant.
We have specifically reinforced stress points where pants would typically wear and tear over time. These areas include the seat gusset, pockets, and inseam. The inner seams are double stitched to further prevent any tearing. The main zipper used is YKK, and the thinner side zippers are invisible zippers. The base of the waistband is a plush elastic material, with stretch similar to sweatpants. Our overall goal was to make sure the pants don't tear and they feel super comfortable while you are in motion.
The Athletic Chinos have a flattering fit around the hip and thigh areas. Please see the below info-graphic which shows the difference between the slim and the athletic fits in detail.
Sorry. Currently, we are not offering multiple inseam lengths for women's pants. We might consider short and tall inseams lengths for women’s pants, if the response is great and if there is enough feedback around the same.
Our pants will absorb less odor and stains. Thus, they can and should be washed less frequently. When you do finally need to launder them, wash them with like colors, using mild detergent and in cold water. Tumble dry low or lay flat. Do NOT use fabric softener during wash as this may damage the water repellency. Do NOT bleach. Do NOT dry clean.
Unlike other pants, our pants do not need washing after every use. Our pants wick away moisture and prevent any odor-causing bacteria to grow so they can be worn for many days without washing. Depending on your usage, you can use your judgment to refresh these with a quick wash as frequently as you require.
Due to the natural stretch and recovery of our fabric, the pants may give a little during regular wear, however they will still retain their shape. Once the pants are washed, they will return to their original fit.
Yes. BauBax only selects suppliers who meet our strict standards of ethical sourcing, including animal welfare. We require all of our suppliers to use humane animal treatment in order to prevent animal abuse and animal cruelty. We believe that no sheep should ever be raised for their sheepskin alone.
Our Merino is sourced from New South Wales, Australia from RWS (Responsible Wool Standard) certified farms. This means that “On farms, the certification ensures that sheep are treated with respect to their Five Freedoms and also ensures best practices in the management and protection of the land. Through the processing stages, certification ensures that wool from certified farms is properly identified and tracked”.
Our products are made from certified organic bamboo that is grown and produced without any harmful chemicals, pesticides or herbicides. Our bamboo fabric is made from 100% sustainable bamboo plants and manufactured using a ‘closed-loop’ process, without the use of any harmful chemicals.
The bamboo used for our fabric is planted and grown as a crop which means it is in addition to what exists naturally. Natural grown bamboo is what is eaten by Pandas.
We do understand panda habitats have been shrinking over the years with general urban and other land use encroachment. The Chinese Government is quite earnest in its desire to maintain what’s left and the remaining giant bamboo forests are now far better protected.
Bamboo is a naturally available, self-replenishing grass that grows up to 3 feet per day without harmful pesticides and requires 70% less water than cotton. Merino wool is also a naturally available resource and the process of turning it into fabric is done sustainably with little to no environmental impact. Bamboo and Merino wool are biodegradable and in normal commercial composting conditions, they will biodegrade and return to the earth within 12 months.
No. Our T-shirts are made of only Bamboo-Cotton and designed to become your favorite T-shirts right from day one! They’re breathable, offer odor control, and are designed to stay 2 degrees cooler than a 100% cotton t-shirt. Bamboo viscose is highly moisture absorbent, wicks faster, dries quicker, and feels cool and smooth on the skin. When blended with organic cotton, they offer unparalleled durability. Please note our T-shirts are not water-repellent or stain resistant.
