Returns and Exchanges

We value customer satisfaction and feedback and will be happy to assist in processing an exchange for the item delivered to you. Our exchange policy is listed as below: 

  1. We will accept exchange or refund requests up to 30 days from the date of delivery for style, size, pattern and color changes
  2. The returns will be accepted only if the product is unused, unworn and with all tags intact. This will be verified at our warehouse after we receive the product.
  3. Clearance products will not be exchanged/returned.
  4. The style change from a low price product to a higher price product will be at an additional cost as listed below. We will also refund the price difference if you exchange a higher price product with a lower price product

Original Product

New Product

Amount in $ (US)

Sweatshirt

Windbreaker

10

Sweatshirt

Bomber

20

Sweatshirt

Blazer

30

Windbreaker

Bomber

10

Windbreaker

Blazer

20

Bomber

Blazer

10

 

  1. The customer will be required to send the exchanging product at their own cost. We will request for payment of shipping fee for processing the exchange request via PayPal. The shipping charges as applicable for the exchanges are as below:

Countries

No of Jackets to be Exchanged

Amount in $ (US)

United States

1

10

2

15

3

20

4

25

5

30

5+

Addition 5$/Jacket

International**

1

25

2

35

3

45

4

55

5

65

5+

Addition 10$/Jacket

 **Please note for international shipments our shipping rates could differ for certain countries and will be provided to you by our support team when a request for exchange is made. We do not ship to Mynamar/Burma

  1. If you have received a defective item, we will process an exchange at no additional cost
  2. Any missing or damaged accessories will be replaced at no additional cost
  3. BauBax will refund the purchase price actually paid minus shipping and handling charges. 
  4. The returns will be accepted only if the product is unused, unworn and with all tags intact. This will be verified at our warehouse after we receive the product.
  5. Items purchased through third parties are subject to their own rules.

If you need to exchange your item for a different style, size or color, you can exchange qualifying items through our Online Returns Center.

 To exchange an item:

  1. Go to our Online Return Center and then register to create your account
  2. Please provide your complete shipping address as well contact number while creating your account
  3. Click on “Submit a Request” to open a case for Exchange / Reporting Defects / Missing items in your order
  4. Please provide complete details of your original jacket and the exchange jacket in the following format in the description box: Style / Color / Pattern / Size
  5. Once the details have been submitted our Customer support team will check the information provided and approve your request for return processing. A unique RMA will then be created for your exchange request which should be provided along with the returning item as well as any further communications
  6. In case you are reporting a defective item, please attach photographs of the defects in the product for early action on your request
  7. The Exchange policy will only be applicable to products that are received undamaged and along with complete accessories like the neck pillow and pen/stylus
  8. Please DO NOT send in any other accessories like gloves and bottles.

Note: The exchange shipments for International customers will be marked as replacements. The custom fee on the replacement item may or may not apply depending on the import rules of respective countries. BauBax LLC will not be liable for any customs charges.

If you refuse to take delivery of the Product(s), as a result of import taxes, customs duties, and fees, BauBax reserves the right to charge you for the return cost of the Product(s). This amount will be deducted from your refund once the item is received at our warehouse.

Countries we ship to:

Canada
United States (Duty Free)
United Kingdom (Duty Free)

Afghanistan
Åland Islands
Albania
geria
Andorra
Angola
Anguilla
Antigua & Barbuda
Argentina
Armenia
Aruba
Australia
Austria (Duty Free)
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium (Duty Free)
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia & Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria (Duty Free)
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo - Brazzaville
Congo - Kinshasa
Cook Islands
Costa Rica
Croatia 
Cuba
Curaçao
Cyprus 
Czech Republic (Duty Free)
Côte d’Ivoire
Denmark (Duty Free)
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia (Duty Free)
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland (Duty Free)
France (Duty Free)
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany (Duty Free)
Ghana
Gibraltar
Greece (Duty Free)
Greenland
Grenada
Guadeloupe
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard & McDonald Islands
Honduras
Hong Kong SAR China (Duty Free)
Hungary (Duty Free)
Iceland
India
Indonesia
Iran
Iraq
Ireland (Duty Free)
Isle of Man
Israel
Italy (Duty Free)
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia (Duty Free)
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania (Duty Free)
Luxembourg (Duty Free)
Macau SAR China
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta (Duty Free)
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Namibia
Nauru
Nepal
Netherlands (Duty Free)
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Korea
Norway
Oman
Pakistan
Palestinian Territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland (Duty Free)
Portugal (Duty Free)
Qatar
Réunion
Romania (Duty Free)
Russia
Rwanda
Samoa
San Marino
São Tomé & Príncipe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia (Duty Free)
Slovenia (Duty Free)
Solomon Islands
Somalia
South Africa
South Georgia & South Sandwich Islands
South Korea
Spain (Duty Free)
Sri Lanka
St. Barthélemy
St. Helena
St. Kitts & Nevis
St. Lucia
St. Martin
St. Pierre & Miquelon
St. Vincent & Grenadines
Sudan
Suriname
Svalbard & Jan Mayen
Swaziland
Sweden (Duty Free)
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad & Tobago
Tunisia
Turkey
Turkmenistan
Turks & Caicos Islands
Tuvalu
U.S. Outlying Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom (Duty Free)
United States (Duty Free)
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Wallis & Futuna
Western Sahara
Yemen
Zambia
Zimbabwe